Terms and ConditionsLast updated: 4/16/25

‍Welcome to Lolo, a wellness and performance support tool designed for sales teams and high-performance professionals.These Terms and Conditions (“Terms”) govern your access to and use of the Lolo Chrome extension, web application, and any associated services, features, or content (collectively, “the Service”) provided by Lolo Inc. (“we,” “us,” “our”).By accessing or using Lolo, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. EligibilityYou must be at least 18 years old and legally able to enter into binding contracts to use Lolo. By using the Service, you represent and warrant that you meet these requirements.

2. License to Use LoloWe grant you a limited, non-exclusive, non-transferable, and revocable license to use the Service for its intended purpose. You agree not to:Reverse-engineer, copy, distribute, or resell any part of the ServiceUse the Service for any unlawful purposeAttempt to access the backend code, data models, or algorithms

3. User AccountsTo use certain features, you may be required to create an account. You are responsible for:Providing accurate, current informationMaintaining confidentiality of login credentialsAll activity that occurs under your accountWe reserve the right to suspend or terminate accounts at our sole discretion.

4. Wellness DisclaimerLolo is not a medical or mental health service. It does not provide clinical advice, diagnosis, or treatment. The content, exercises, and data insights are for general wellness and informational purposes only.If you are experiencing a mental health crisis or require medical assistance, contact a qualified professional or emergency services immediately.By using Lolo, you acknowledge that:You are solely responsible for your health decisionsWe are not liable for actions taken based on the information provided by Lolo

5. Data & PrivacyOur handling of personal data is governed by our Privacy Policy. By using the Service, you consent to data collection and use as outlined in that policy.We strive to protect your data with industry-standard security practices, but no system is completely secure. You use the Service at your own risk.

6. Team & Manager FeaturesIf you use Lolo as part of a company or team account:Any team-level analytics shared with managers will be aggregated and anonymizedManagers will not see individual responses unless explicitly consented to by the userTeam leaders are responsible for their use and interpretation of Lolo's insights

7. Subscription and BillingLolo may offer paid plans or subscriptions. By purchasing a subscription, you agree to:Pay all applicable fees, taxes, and chargesAuthorize recurring billing (if applicable) until cancellationCancel any time via your account settings; no refunds will be issued for partial billing periodsWe reserve the right to change pricing at any time with advance notice.

8. Intellectual PropertyAll content on Lolo, including but not limited to the software, logo, name, mascot, proprietary algorithms ("LoloMind"), and dashboard designs, are the intellectual property of Lolo Inc. or its licensors. You may not use our brand or assets without written permission.

9. Third-Party ServicesLolo may integrate with third-party services (e.g., Google Calendar, Stripe, Firebase). We are not responsible for the content, practices, or availability of third-party services.Use of third-party platforms is subject to their own terms and privacy policies.

10. User-Generated ContentIf you submit content (e.g., mood logs, goals, journal entries), you:Retain ownership of your contentGrant us a license to use, store, and process it to provide the ServiceWarrant that your content does not violate any third-party rights or applicable lawsWe reserve the right to remove content we believe violates these Terms or is harmful to others.

11. TerminationWe may suspend or terminate your access at any time for:Breach of these TermsAbuse, misuse, or unlawful activityTechnical or operational reasons (with or without notice)Upon termination, your license to use Lolo ends, and we may delete your data (subject to our Privacy Policy).

12. Limitation of LiabilityTo the fullest extent permitted by law:Lolo is provided “as is” and “as available” without warranties of any kind, either express or impliedWe do not guarantee the accuracy, reliability, or effectiveness of the ServiceWe are not liable for indirect, incidental, special, or consequential damages, including lost profits, emotional harm, or business disruptionOur maximum liability to you shall not exceed the amount you paid (if any) for the Service in the last 12 months.

13. IndemnificationYou agree to indemnify and hold harmless Lolo Inc., its affiliates, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of:Your use or misuse of the ServiceYour violation of these TermsAny content you provide14. Governing Law & Dispute ResolutionThese Terms shall be governed by the laws of Alberta, Canada without regard to conflict of law principles.Any disputes shall be resolved through binding arbitration or small claims court, unless otherwise required by law. You waive your right to a jury trial and class action claims.

15. Changes to TermsWe reserve the right to update or change these Terms at any time. We will notify users of material changes via email or platform notice. Continued use after changes constitutes acceptance.16. ContactFor questions about these Terms, contact:
📧 legal@getlolo.io