Privacy policy

Privacy Policy for Lolo
Lolo ("we," "us," or "our") is committed to protecting your privacy and complying with global privacy laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and PIPEDA in Canada.This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you access or use Lolo — our wellness-focused Chrome extension and SaaS platform.By using Lolo, you consent to the practices described in this Policy. If you do not agree, please do not use our services.

1. Information We CollectWe collect the following categories of information:a) Personal Information (PII)Name, email address, and contact detailsCompany name or team association (if applicable)Account preferences and settingsb) Sensitive Personal Information (only with explicit consent)Mood check-ins, reflections, or wellbeing data entered by usersc) Technical DataBrowser type, operating system, IP addressDevice identifiersUsage data (e.g., time on feature, click patterns)d) Analytics & CookiesWe use cookies and similar technologies (like local storage) to track usage and improve user experience. You can manage cookie preferences in your browser settings.

2. Legal Bases for Processing (GDPR)If you are located in the EU/EEA, we only process your personal data under these legal bases:Consent: For optional features (e.g., mood tracking)Contract: To deliver the service you’ve signed up forLegitimate Interest: To improve service performance and maintain securityLegal Obligation: If required by law

3. How We Use Your InformationWe use your information to:Provide, maintain, and improve the Lolo platformOffer personalized experiences and wellbeing toolsGenerate anonymous team-level insights for organizations (with consent)Communicate updates, product changes, or support responsesDetect and prevent fraud, abuse, or policy violationsWe do not sell or rent your personal data.

4. Your Rights & ChoicesDepending on your location, you may have the following rights:RegionRights IncludeEU/EEA (GDPR)Access, rectification, erasure (right to be forgotten), restriction, portability, objection, withdraw consentCalifornia (CCPA/CPRA)Know what data we collect, request deletion, opt-out of "sale"/sharing (we don't sell), limit use of sensitive informationCanada (PIPEDA)Access, correction, withdrawal of consent, data portabilityTo exercise these rights, email us at [Insert contact email]. We will respond within legally mandated timeframes.

5. RetentionWe retain data only as long as needed to fulfill the purposes described or as required by law. Users may request data deletion at any time.

6. Data SecurityWe implement industry-standard security practices, including:Encryption in transit and at restSecure authentication mechanismsRoutine data access controlsHowever, no system is completely secure, and by using Lolo you acknowledge that you assume reasonable risk.

7. Data SharingWe may share information with:Service Providers (e.g., Firebase, Stripe) under strict confidentiality and data protection agreementsLegal Authorities if required to comply with applicable lawBusiness Transfers in case of merger, acquisition, or asset sale (users will be notified)We do not sell personal data or allow ad networks to track users across services.

8. Cross-Border TransfersWe may store or process your data outside your home country, including in the United States or Canada. We ensure adequate protection through Standard Contractual Clauses or equivalent safeguards, where required.

9. Children's PrivacyLolo is not intended for individuals under 18. We do not knowingly collect data from minors. If you believe a child has provided data, please contact us to have it removed.

10. Limitation of LiabilityLolo provides wellness guidance but is not a substitute for medical or psychological treatment. We are not liable for decisions made based on platform suggestions or analytics. Use is at your own risk.To the fullest extent permitted by law, we disclaim liability for any indirect, incidental, or consequential damages arising from use or inability to use the service.

11. Updates to This Privacy PolicyWe may update this Policy from time to time. Changes will be posted here with a revised "Last Updated" date. In the event of material changes, we may notify you via email or app notification.

Any questions message legal@getlolo.io